# NVIDIA DGX Enterprise Support and Services

## Maximize the Value of Your DGX Platform

The NVIDIA DGX™ platform includes enterprise support, so you can get the most out of your NVIDIA DGX deployment and streamline AI experimentation with NVIDIA expertise and proven methodologies.

[Read Datasheet](https://resources.nvidia.com/en-us-enterprise-services/datasheet-dgx-enterp)

## Experience the Benefits of DGX Platform Enterprise Services

### Ensure Continuity

Keep your DGX platform operating at peak performance with various levels of enterprise-grade support and a deep connection with the product and engineering.

### Achieve Faster ROI

Get faster results with​ onboarding, optimization, training, and certification services for your employees.

### Customize Your AI Journey

Get personalized instructions, guidance, and proactive recommendations for your data science practice and data center operations.

## What Customers Are Saying About NVIDIA Enterprise Support

> The responsiveness of the NVIDIA AI experts who are technical resources in getting our codes running efficiently on their platform was key. Instead of going to forums, we got answers about our infrastructure and tooling in real time.

— Chris James Langmead, Director of Digital Biologics Discovery, Amgen

> Working with NVIDIA AI experts has helped us resolve performance issues and optimize the setup of the inference pipelines and software stack. This collaboration really helped us improve our utilization of our AI infrastructure.

— Vibhor Aggarwal, Manager of HPC, Shell

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## Empowering You With Comprehensive Services

1. Support Services
2. Infrastructure Services
3. Education Services

**Included Enterprise-Grade Support**

* Support cases accepted 24/7, with remote hardware and software support, including onboard diagnostic tools
* Escalation support during the customer’s local business hours (9 a.m.–5 p.m., Monday–Friday)
* Responses from NVIDIA technical experts

**Add-on Enterprise Support Services**

* 24/7 business-critical support
* Onsite engineers to replace field-replaceable units
* Technical Account Manager
* Media retention services
* Onsite spares

**Details**

* Submit a case through the [Enterprise Support Portal](https://enterprise-support.nvidia.com/s/)
* View [Terms and Conditions for DGX Systems Support Services](https://nvdam.widen.net/s/sqftf5bwrr/nvidia-dgx-services-tcs-24oct2023)
* View [End-User License Agreement](https://images.nvidia.com/content/technologies/deep-learning/pdf/DGX-End-User-License-Agreement-09-30-22.pdf)

**Expert Guidance**

With a wide range of data center infrastructure and AI data science workload knowledge and experience, the NVIDIA Infrastructure Specialist (NVIS) team provides custom solutions. From installation and deployments to onboarding and optimizing your workloads, the team can help you reduce costs and improve time to production.

* DGX Installation and Deployment
* DGX Custom Workshops
* DGX Orientation
* DGX BasePOD™ and DGX SuperPOD™ Onboarding

[Read Datasheet](https://resources.nvidia.com/en-us-enterprise-services/datasheet-dgx-enterp)

**Courses and Certifications**

NVIDIA offers high-quality technical training to ensure your IT organization is fully prepared to leverage your DGX investment, covering topics such as installation, deployment, optimization, management, and troubleshooting.

* DGX Systems Administration
* DGX BasePOD Administration
* DGX SuperPOD Administration
* AI Infrastructure and Operations

[Enroll Today](https://academy.nvidia.com/en/training-by-topic/?training_by_topic=64)

## NVIDIA DGX Platform and Data Center Learning Path

Empower your teams with training paths for infrastructure and operations professionals.

[Learn More](https://www.nvidia.com/en-us/learn/learning-path/dgx-data-center.md)

## Enterprise Services Across the NVIDIA DGX Platform

|  | DGX System | DGX BasePOD | DGX SuperPOD |
| --- | --- | --- | --- |
| Access to NVIDIA DGX Support Specialists during local business hours |  |  |  |
| Support Portal 24/7 |  |  |  |
| Onsite Engineer for Standard Support |  |  |  |
| Advanced RMA |  |  |  |
| Installation Services | Mandatory - NVIDIA/NPN | Mandatory - NVIDIA/NPN |  |
| Technical Account Manager | Optional | Optional |  |
| DGX Administration Course | Optional | Optional |  |
| Business Critical Support | Optional | Optional | Optional |
| DGX Systems and Network Switch Support Services | Optional | Optional |  |
| Workload Acceleration/Onboarding | Optional | Optional |  |
| Media Retention Services | Optional | Optional | Optional |
| Site Reliability Engineer | Optional | Optional | Optional |
| 4 Hour Onsite Engineer + Expedited RMA + 24/7 | Optional | Optional | Optional |
| Onsite Spare Customer-Replaceable Unit | Optional | Optional | Optional |
| Coordinated Support Service | Optional | Optional | Optional |

See More

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## Get More Support

### Proactive, Personalized Support

A [Technical Account Manager](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-tam-overview.pdf) (TAM) is a remote support engineer, project manager, and customer advocate from NVIDIA who focuses on managing technical support issues related to your NVIDIA solutions and proactively helps you avoid potential problems in activities like upgrades. TAMs give you peace of mind by helping to streamline day-to-day operations and reduce the time to resolution for open cases.

[Contact Us for More Details](mailto:enterpriseservices@nvidia.com)

### Business-Critical Support

Business-critical support helps protect and secure your assets with 24/7 access to support engineers and faster response time of one hour or less for severity 1 issues through NVIDIA Support. Experience a faster response time for all of your cases, and get your tickets into the priority queue.

[Contact Us for More Details](mailto:enterpriseservices@nvidia.com)

## Why Renew?

Renewing your NVIDIA DGX platform enterprise support agreement helps ensure continuous uptime, ongoing access to the latest software updates, and technical assistance for your DGX platform.

[Renew Today](mailto:renewalsales@nvidia.com)

## DGX Platform Enterprise Services Documentation

### DGX Platform Documentation Hub:

From deployment and management guides for your DGX SuperPOD and BasePOD to documentation for DGX systems, including user guides and release notes, visit the documentation hub

* [View Hub](https://docs.nvidia.com/dgx/index.html#overview)

### DGX Enterprise Support:

* [NVIDIA Enterprise Support Services and Services User Guide](https://docs.nvidia.com/enterprise-services/index.html)
* [DGX Enterprise Support Services Datasheet](https://resources.nvidia.com/en-us-enterprise-services/datasheet-dgx-enterp)
* [NVIDIA Technical Account Manager Datasheet](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-tam-overview.pdf)
* [NVIDIA Site Reliability Engineer Datasheet](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-sre-datasheet.pdf)

### Onsite Spares Service Program datasheets:

* [DGX Onsite Spares](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-dgx-a100-spares-datasheet.pdf)
* [NVIDIA Academy DGX administration courses](https://academy.nvidia.com/en/training-by-topic/?training_by_topic=64)

### Media Retention Service datasheets:

* [DGX Media Retention](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-dgx-a100-mr-services-datasheet.pdf)

### Purchase Support and Services for Your DGX platform

[Find a Reseller](https://www.nvidia.com/en-us/data-center/where-to-buy-dgx-systems.md)

### Access NVIDIA Enterprise Support Portal

[Log In Now](https://nvid.nvidia.com/dashboard)

## Join the DGX User Forum

Connect with other DGX users and the NVIDIA DGX product team. Gain insights and tips to help you get the most out of your NVIDIA DGX system.

[See Forums](https://forums.developer.nvidia.com/c/accelerated-computing/dgx-users/10)

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