# AI-Powered Omnichannel Management

## Creating a Seamless Experience With AI

Create a fully integrated experience across multiple touchpoints, including brick-and-mortar stores, web, and mobile devices. Why? Seventy-three percent of customers use more than one channel and one device during a single shopping journey. By harnessing the power of AI and generative AI, retailers can offer an omnichannel customer experience that increases cart size and builds brand affinity.

#### State of AI in Retail and CPG 2026

Discover how industry leaders are using AI to drive measurable business outcomes. The latest survey reveals how retailers and CPG innovators are scaling agentic AI, advancing supply chain intelligence, and transforming productivity, efficiency, and growth.

[Explore the 2026 Insights](https://www.nvidia.com/en-us/lp/industries/state-of-ai-in-retail-and-cpg.md)

#### NVIDIA Blueprint for Retail Agentic Commerce

This [blueprint](https://build.nvidia.com/nvidia/retail-agentic-commerce) is an open source, production-ready reference architecture that enables retailers to participate in the emerging agentic commerce ecosystem by supporting agent-to-agent communication across merchants and leading generative AI platforms.

[Learn More](https://blogs.nvidia.com/blog/gtc-2026-news/#agentic-commerce-blueprint)

## Use Cases

## Discover How to Create an Omnichannel Experience Using AI

#### Personalized Recommendations

Boost sales and customer loyalty.

AI-powered recommender systems can drive shopper actions and improve conversion by offering relevant products and content at the most opportune moments across channels. This includes customer interactions on ecommerce sites, social media, email, mobile apps, and more.

Retail industry leaders like [ASOS](https://www.nvidia.com/en-us/on-demand/session/gtcspring23-s52123/) and [Walmart](https://www.nvidia.com/en-us/on-demand/session/gtcspring22-s42123/) are harnessing the power of AI to offer hyperpersonalized customer experiences and real-time recommendations that both increase cart size and build brand affinity.

[Learn More About Hyper-Personalized Shopping](https://www.nvidia.com/en-us/use-cases/hyper-personalized-shopping.md)

#### Content Generation

Quickly create new content with generative AI and digital twins.

Marketing innovators are using AI-driven strategies that boost customer conversion and revenue by integrating 3D [digital twins](https://www.nvidia.com/en-us/glossary/digital-twin.md) and [generative AI](https://www.nvidia.com/en-us/solutions/ai/generative-ai.md) to build seamless, end-to-end content pipelines for highly personalized advertising and marketing campaigns.

[Learn More About Accelerating Content Creation](https://www.nvidia.com/en-us/use-cases/content-creation-using-generative-ai.md)

#### Shopping Assistants

Enable more personalized shopping experiences.

Conversational AI applications—such as [virtual assistants,](https://blogs.nvidia.com/blog/2022/02/22/cp-all-conversational-ai/) digital humans, and chatbots—are paving a revolutionary path to personalized, natural human-machine conversations. But they face strict accuracy and latency requirements.

With NVIDIA’s conversational AI solutions, developers can quickly build and deploy cutting-edge models that deliver the high accuracy and quick responses needed for real-time interactions.

[Learn More About The Retail Shopping Assistant](https://www.nvidia.com/en-us/ai-data-science/ai-workflows/retail-shopping-advisor.md)

#### Cybersecurity

Detect threats faster.

Retailers experience more data breaches than any other industry. As cybersecurity threats continue to escalate and diversify, organizations need to build stronger, smarter security. [Watch this webinar](https://info.nvidia.com/retail-cybersecurity-webinar.html) to hear how retailers can bring a new level of informational security.

[Learn How To Build Stronger, Smarter Cybersecurity](https://www.nvidia.com/en-us/industries/cybersecurity.md)

#### Autotagging

Improve search and recommendations.

Retailers are using next-generation computer vision to recognize image attributes and [automatically generate meta-tagging](https://www.nvidia.com/en-us/on-demand/enterprise/?session=gtcspring21-ss32994) and cataloging for search and recommendation results. This comprehensive information about products and services results in successful recommendation personalization.

### Success Stories

## Explore the Real-World Impact

[More Customer Stories](https://www.nvidia.com/en-us/case-studies.md)

## Solutions

## The Solutions—From Data Center to Edge to Cloud

Learn about the AI hardware and software for retail and consumer packaged goods (CPG).

### Deliver State-of-the-Art Customer Experiences

With RAPIDS, processes that took days take minutes, making it easier and faster to build and deploy value-generating models. Retailers are using it to provide personalized recommendations with NVIDIA Merlin.

[Learn More About NVIDIA RAPIDS](https://www.nvidia.com/en-us/deep-learning-ai/software/rapids.md)
[Learn More About NVIDIA Merlin](https://developer.nvidia.com/merlin)

### Drive Innovation With Generative AI

Retailers are racing to adopt [generative AI](https://www.nvidia.com/en-us/ai-data-science/generative-ai.md) to create content and images for brand campaigns, hyper-personalized shopping advisors, ecommerce product descriptions, customer service responses, and more.

[Create Customized Large Language Models With NVIDIA NeMo](https://www.nvidia.com/en-us/ai-data-science/generative-ai/nemo-framework.md)

### Modernize Cybersecurity With AI

As cybersecurity threats continue to escalate and diversify, retailers must look for new ways to address them. Collecting and analyzing all of the data across a network in real time is cost-prohibitive and difficult—unless you can leverage AI. Learn how NVIDIA Morpheus brings a new level of security to the data center, cloud, and edge.

[Learn More About NVIDIA Morpheus](https://developer.nvidia.com/morpheus-cybersecurity)

## Catch Up on the Latest Industry News

[More Industry News](https://blogs.nvidia.com/blog/tag/retail/)

## Partners

## NVIDIA Partners for Retail

Our solutions for the retail industry go beyond products. Our partners are here to assist your organization at every level to build and execute transformative AI strategies, products, and services.

[Meet Our Partners](https://www.nvidia.com/en-us/industries/retail/partners.md)

## Get Started

## Take the Next Steps

### Stay Up to Date on NVIDIA News for Retail

[Subscribe Now](#subscribe-modal)

### Request a Consultation

Our experts can help your business unlock potential and unleash innovation.

[Let's Talk](https://www.nvidia.com/en-us/industries/retail/contact-sales.md)

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