# Enterprise Support Services Get expert support for NVIDIA solutions. [Log in to Create a Case](https://nvid.nvidia.com/login) ## NVIDIA Enterprise Support NVIDIA’s accelerated computing, visualization, and networking solutions are boosting the speed of business outcomes. Our experts are here for you at every step in this fast-paced journey. With enterprise support tiers and value-added services, you’ll find the ideal expertise and proven methodologies when and where you need them. * Minimize system downtime with fast and proactive support. * Get proven, reliable support from NVIDIA experts. * Track support requests on the NVIDIA Enterprise Support Portal. ### Enterprise Support and Services User Guide This guide provides valuable information for using NVIDIA Enterprise Support and services for both potential and existing customers. [Get the Service User Guide](https://docs.nvidia.com/enterprise-services/index.html) ### Enterprise Services Datasheet Accelerate your NVIDIA solutions with help from the experts. * [NVIDIA DGX](https://resources.nvidia.com/en-us-enterprise-services/datasheet-dgx-enterp)™ * [NVIDIA Networking](https://nvdam.widen.net/s/bkxwnbm5tm/networking-enterprise-support-datasheet-1-23) * [NVIDIA AI Enterprise](https://resources.nvidia.com/en-us-enterprise-services/nvaie-datasheet-nvid?ncid=no-ncid) * [NVIDIA Omniverse™ Enterprise](https://nvdam.widen.net/view/pdf/ndpodggtex/ove-enterprise-services-datasheet-3077950-r4.pdf?u=mlaz9q) > The responsiveness of the NVIDIA AI experts who are technical resources in getting our codes running efficiently on their platform was key. Instead of going to forums, we got answers about our infrastructure and tooling in real time.   — Chris James Langmead, Director of Digital Biologics Discovery, Amgen > Working with NVIDIA AI experts has helped us resolve performance issues and optimize the setup of the inference pipelines and software stack. This collaboration really helped us improve our utilization of our AI infrastructure. — Vibhor Aggarwal, Manager of HPC, Shell > With DGX Cloud, our team gets access to a powerful AI developer infrastructure providing a 24/7 on-demand, dedicated development cloud, with a great support team behind it. — Reza Horrieh, Senior Manager of AI Infrastructure and Security, AI Enablement, CCC Previous Next 1. Quote 1 2. Quote 2 3. Quote 3 ## Contact Enterprise Support ### Create a Case Online For faster support responses, customers with logins can submit a support request through the Enterprise Support Portal. Customers who don't have an active support entitlement can create a case without a login. All users can check the product warranty on the Warranty Check form. Users with only warranty entitlements may now register through the [Warranty Register form](https://enterpriseproductregistration.nvidia.com/warrantyclaim "Follow link"). [Log in and Create a Case in the Enterprise Support Portal](https://nvid.nvidia.com/login) [Create a Case Without a Login](https://enterprise-support.nvidia.com/s/create-case) [Check Your Product Warranty](https://enterprise-support.nvidia.com/s/rma-serial-check) ### Contact us by Phone Talk to an enterprise support specialist live. * **United States:** +1 408 486 2500; +1 800 421 5048 (domestic toll-free) * **Australia:** +61 2 8098 9194; +61 1800 291 070 (domestic toll-free) * **Canada:** +1 800 421-5048 (US toll-free) * **China:** 40 0661 2047 (domestic toll-free) * **France:** +33 1 86 99 02 48; +33 8 05 54 27 35 (domestic toll-free) * **Germany:** +49 69 153 253964; +49 800 724 6641 (domestic toll-free) * **India:** +000 800 440 2283 (domestic toll-free) * **Japan:** 0120 706 170 9 a.m.–6 p.m. JST (domestic toll-free) * **Slovakia:** +49 69 153 253964; +49 800 724 6641 (domestic toll-free) * **South Korea:** +82 2 2023 5792; +82 080 791 0883 (domestic toll-free) * **Taiwan:** +886 2 2656 3206; +886 800 868 923 (domestic toll-free) * **United Kingdom:** +44 20 3901 3062; +44 800 028 6417 (domestic toll-free) For GeForce, GeForce NOW™, and SHIELD™, contact [Consumer Support](https://www.nvidia.com/en-us/support/consumer.md). ## Explore Enterprise Services for NVIDIA Products ### NVIDIA AI Enterprise Enterprise support for frameworks, pretrained models, and tools included in NVIDIA AI Enterprise. [View Enterprise Services](https://www.nvidia.com/en-us/data-center/products/ai-enterprise-suite/support.md) ### NVIDIA DGX Platform Enterprise support for DGX Platforms, including NVIDIA DGX A100, DGX H100, DGX BasePOD, and DGX SuperPOD. [Explore DGX Services](https://www.nvidia.com/en-us/data-center/dgx-support.md) ### NVIDIA Virtual GPU Enterprise support with access to software patches, updates, and upgrades. [Get More vGPU Services Information](https://www.nvidia.com/en-us/data-center/virtual-gpu-technology/support.md) ### NVIDIA Networking—InfiniBand Enterprise support for NVIDIA Quantum Switches and gateways. [View InfiniBand Services](https://www.nvidia.com/en-us/support/enterprise/networking.md) ### NVIDIA Networking—Ethernet Enterprise support for NVIDIA Spectrum Switches and more. [Explore Ethernet Service Options](https://www.nvidia.com/en-us/support/enterprise/networking.md) ### NVIDIA Networking—Software, and DPUs Enterprise support for these solutions, and more. [See Networking Services](https://www.nvidia.com/en-us/support/enterprise/networking.md) ### NVIDIA HPC Compiler Enterprise support for NVIDIA HPC Compilers within the HPC SDK. [See Available Support](https://developer.nvidia.com/hpc-sdk#support-services) ### Going Beyond With Value-Add Support Services NVIDIA expertise and services meet your specific needs through Value-Add Support Services, available to purchase for select products. ### Business Critical Support Enterprise Business Critical Support is NVIDIA’s premium support service level. It's designed for mission-critical deployments where a small downtime may cause a significant business impact. Business Critical Support provides 24x7 service and a one-hour response time for Severity Level 1 cases. Available for DGX, Networking products, NVIDIA AI Enterprise, and Omniverse on DGX Cloud. [Explore Business Critical](https://docs.nvidia.com/enterprise-support-services-user-guide.pdf) ### Technical Account Manager (TAM) A TAM is an NVIDIA service relationship manager who understands your business and works remotely to personally collaborate with staff and management. Available for DGX, Networking products, NVIDIA AI Enterprise, and Omniverse. [Download the Datasheet](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-tam-overview.pdf) ### Media Retention Services Media Retention Services help customers keep eligible components that they can't relinquish during a return material authorization (RMA) event due to the possibility of sensitive data being kept within their system memory. Available for DGX and Networking products. [Download the Datasheet](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-dgx-a100-mr-services-datasheet.pdf) ### Site Reliability Engineer (SRE) An SRE is an NVIDIA DevOps engineer who works remotely to train customer staff to manage and maintain their NVIDIA DGX SuperPOD™ cluster. An NVIDIA SRE also provides guidance on cluster management and offers expert insight into MLOps (Machine Learning Operations) deployment. Available for DGX and Networking products. [Download the Datasheet](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-sre-datasheet.pdf) ### Onsite Engineer Services We provide multiple onsite services, including our onsite engineer who ensures that setup and replacements are done correctly, which reduces downtime. Available for DGX products and Networking. [Download the Datasheet](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-dgx-a100-spares-datasheet.pdf) ### Onsite Spares Service Program NVIDIA DGX customers may purchase DGX spares from DGX distributors and authorized DGX NVIDIA Partner Network (NPN) solution providers as available. The customer will manage the onsite spares. Available for DGX products. [Download the Datasheet](https://images.nvidia.com/content/technologies/deep-learning/pdf/nvidia-dgx-a100-spares-datasheet.pdf) ### Extended Warranty for ConnectX Adapters and Cables The Extended Warranty entitles customers to hardware support with Advanced RMA only. It doesn'tt include software support. Available for NVIDIA® ConnectX® adapters and cables. [Explore Value-Add Services](https://docs.nvidia.com/enterprise-support-services-user-guide.pdf) ## Renew your Enterprise Support To start your renewal and get a quote for your current Enterprise Support Services, contact us through email. [Networking Support Service Renewals](mailto:networking-contracts@nvidia.com) [All Other Enterprise Support Service Renewals](mailto:renewalsales@nvidia.com) ## Empowering You With Enterprise Services 1. Professional Services 2. Training Services ### Professional Services With a wide range of data center infrastructure knowledge and experience, the NVIDIA Professional Services team provides uniquely custom solutions. From installation and deployments to onboarding and optimizing your workloads, the team can help you reduce costs and improve time to production. ### Courses and Certifications NVIDIA offers high-quality technical training to ensure your IT organization is fully prepared to make the most of your NVIDIA investment, covering topics such as installation, deployment, optimization, management, and troubleshooting. [Start Your Learning Journey](https://www.nvidia.com/en-us/learn/organizations.md) ## Finding Additional Resources ### Knowledge Base NVIDIA Knowledge Base provides online solutions, FAQs, configuration procedures, answers for common errors, advisories, troubleshooting, and more. [Find Answers](https://enterprise-support.nvidia.com/s/) ### User Forum NVIDIA Forums are open discussions where customers can find technical solutions, resources, and discussions regarding NVIDIA products and related technologies. [Join the Discussion](https://forums.developer.nvidia.com/) ### NVIDIA Docs NVIDIA Docs is the place for exploring the latest technical information and product documentation. Get the details on our latest innovations and see how you can bring them into your own work. [Stay up to Date](https://docs.nvidia.com/) ### Developer Site Our developer site is the place to stay up to date on tutorials, news, training, and more. Keep your project running with links to the latest SDK and solutions here. [Learn More](https://developer.nvidia.com/) ### NVIDIA GPU Cloud (NGC) NGC hosts a catalog of GPU-optimized AI software, SDKs, and Jupyter Notebooks that help accelerate AI workflows and offers support through NVIDIA AI Enterprise. [Visit the NGC Catalog](https://catalog.ngc.nvidia.com/) ### NVIDIA Licensing Portal NVIDIA License System serves licenses to NVIDIA Enterprise software products. [Get Started](https://docs.nvidia.com/license-system/index.html) ## Get Started ### Contact Support NVIDIA experts are here for you at every step in this fast-paced journey. The Application Hub includes the Enterprise Support Portal, NVIDIA  GPU Cloud (NGC), NVIDIA Licensing Portal, and NVIDIA Partner Network(NPN) Portal. [Log In](https://nvid.nvidia.com/dashboard/#/dashboard) #### Purchase Support For more information on initial purchases, contact your authorized NVIDIA Enterprise Partner or NVIDIA sales team. [Contact NVIDIA Partners](https://www.nvidia.com/en-us/about-nvidia/partners/partner-locator/?page=1) [Contact NVIDIA Sales](https://www.nvidia.com/en-us/contact/sales.md) #### Contact Consumer Support Looking for support for consumer products such as GeForce, GeForce NOW, or SHIELD? See our consumer support page. [Consumer Support](https://www.nvidia.com/en-us/support/consumer.md)